IT Project Manager​/ERP Administrator

(Technical, hands-on role based out of Scottsdale or Prescott AZ.)

The ERP Administrator is a hands‑on, technically capable leader responsible for delivering technology projects end-to-end while also owning day‑to‑day administration of the organization’s ERP and core operational platforms. This role ensures systems are stable, secure, well‑configured, and continuously improved—while successfully rolling out new features, integrations, and workflows to teams across HOA/community operation.

• Lead project intake, scope definition, planning, execution, and closeout for ERP enhancements, system implementations, integrations, automation, reporting, and upgrades.
• Maintain project plans, timelines, budgets (as applicable), RAID logs, and stakeholder communication.
• Run effective meetings (kickoff, weekly status, technical work sessions, UAT checkpoints, go/no‑go) and drive accountability.
• Manage change control, release readiness, and post‑go‑live stabilization.

• Serve as the primary admin for ERP/core systems—owning configuration, business rules, workflows, templates, and operational settings.
• Administer user provisioning, role‑based access, permission structures, and periodic access reviews in alignment with IT/security practices.
• Own master data governance and quality (vendors, properties/communities, GL mappings, residents/owners, assets where applicable) including imports/exports and validation.
• Coordinate ERP release cycles and vendor updates: assess impact, plan testing, execute deployments, and maintain a change log.

• Translate business needs into requirements, user stories, acceptance criteria, and process flows.
• Partner with finance/accounting and operations to improve processes (approvals, purchasing, AP/AR workflows, work order/service flows, reporting).
• Support reporting and analytics: define KPIs, validate data accuracy, and coordinate BI integrations.
• Troubleshoot production issues, coordinate root cause analysis, and implement corrective/preventive actions with internal teams and vendors.

• Develop and deliver role‑based training to help training department; suggest SOPs as needed, quick guides, FAQs, and release notes.
• Drive adoption through communications, pilot programs, feedback loops, and measurable outcomes.

• Manage vendor relationships, support tickets/escalations, and SLA follow‑up.
• Coordinate third‑party integrations (payments, document management, communications, identity/SSO) and ensure reliable data flow.

• 3+ years in a blended role delivering business systems (IT Project Management, ERP Admin, Implementation Lead, or Technical PM).
• Experience administering an ERP or similar core operational platform (configuration, workflows/business rules, permissions/RBAC, reporting).
• Strong understanding of operational + finance process concepts preferably in a HOA or Property Management Space (AP/AR, GL basics, approvals, purchasing, vendor management, service/work order workflows).
• Demonstrated success leading cross‑functional rollouts: UAT, training, go‑live readiness, and post‑launch stabilization.
• Strong technical aptitude: data mapping/imports, integration fundamentals (APIs/files), environment/release coordination, troubleshooting.
• Excellent communication: can translate between leadership, operations, finance, and technical teams.

• HOA, property management, or multi‑site operational experience (portfolio reporting, property/community structures, compliance workflows).
• SQL querying and data validation experience; familiarity with ETL/data migration approaches.
• Experience with BI/reporting tools and modern ticketing/project tools.
• Familiarity with identity/access management (SSO, MFA, Azure AD/Entra, role/group‑based permissions).
• Change management experience.
• Certifications:
  
  PMP, CSM, ITIL, or ERP vendor certification.

• Builds trust with finance/accounting, operations, and IT by resolving key pain…