Digital Workplace Engineer

SUMMARY

The Digital Workplace Engineer delivers technical support and engineering for Sunwest Banks digital workplace environment focusing on endpoint management user experience SharePoint patching and updates. This role supports the transition from legacy desktop support to a modern user‑centric digital workplace driving continuous improvement and operational excellence.

• Provide technical support for endpoints (Windows, Mac, mobile) and resolve user issues via ticketing systems (Ivanti, Jira, etc.)
• Support onboarding/offboarding user access and lifecycle management for internal applications and platforms
• Engineer deploy and maintain digital workplace solutions including SharePoint, Teams and Intune MDM/Autopilot
• Assist with patching updates and compliance for all endpoints
• Document procedures, resolutions and best practices for digital workplace operations
• Collaborate with IT Info Sec and business teams to optimize user experience and service delivery
• Participate in cost‑saving initiatives, vendor management and contract reviews as needed
• Ensure adherence to IT policies, audit requirements and regulatory compliance (SOX, GLBA, BSA/AML, etc.)
• Contribute to process improvement and modernization of digital workplace tools and workflows

• Demonstrate professionalism, teamwork and high‑quality work
• Attend required training and maintain compliance awareness
• Adhere to company policies, safety regulations and all applicable laws
• Maintain basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, with emphasis on BSA/AML/CIP, Consumer Privacy Regulation, CC Information Security, Bank Protection Act, FACT‑Identity Theft, IT and GLBA
• Additional duties as assigned as it relates to the position

This position does not have supervisory responsibilities.

• 2 years of experience in IT support, endpoint engineering or digital workplace environments
• Familiarity with Microsoft 365 SharePoint, Teams, Intune and modern endpoint management
• Ability to manage multiple tasks and projects in a fast‑paced environment
• Strong communication, organization and problem‑solving skills

Adaptability, Initiative, Innovation, Professionalism, Results Orientation

Standing, walking and squatting less than fifty percent of the work shift; required to lift, move and carry up to 40 pounds; ability to read, count and write; must be able to see, hear and speak; specific vision abilities include close, distance, peripheral vision, depth perception and ability to adjust focus; light office work some lifting, bending, stooping or kneeling, walking.

The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance; noise levels are considered moderate.

IC

Acting, Electrical Controls, Actuarial, Attorney, Drafting, Adobe Photoshop

Full Time

years

1