Service Desk Analyst

At Will Scot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

Learn more about Will Scot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

The Service Desk Analyst is the first point of contact for IT-related issues and requests. This role provides technical support and troubleshooting for hardware, software, and network systems, ensuring timely resolution and excellent customer service. The analyst will log, prioritize, and manage incidents and service requests, escalating when necessary.

• Work within the defined Incident, Request, Asset and Configuration Management process
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Manage support interactions using Service Now.
• Follow-up to ensure service delivery and system integrity with end users.
• Protect the company by handling business sensitive information with appropriate confidentiality.
• Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
• Manage Android, iOS, and Windows devices using Microsoft Intune for enrollment, compliance, and application deployment.
• Maintain inventory of installed software and manage software licensing.
• Update tickets with accurate and timely records of work performed and resolution detail.
• Coordinate hardware warranty repair.
• Perform scheduled patch management.
• Perform security management.

Required

Education and Experience:

• Associate’s Degree required; higher college degree preferred
• Minimum three or more years support desk experience in a mid-sized organization, performing customer-facing/end-user technical support.

Required

Skills and Abilities:

• Active Directory – user and group administration experience.
• CompTIA A+ and/or Net+ referred.
• Experience with Windows Server and O365.
• Excellent organization, communication and written skills.
• Demonstrated ability to apply critical thinking to solve problems.
• Customer oriented mindset with quick response time.

Physical Requirements:

• Ability to sit, stand, walk, kneel, crawl under furniture, etc., for office environment; ability to be on phones majority of business day.

Work Environment:

• This is an in office role; not hybrid.

Disclaimer:
This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular Will Scot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.