SRE Analyst II

Overview

The Site Reliability Engineer (SRE) Analyst II is the organization’s Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOPs that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

* THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA

Essential Job Functions & Responsibilities:
Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).

• Advanced Troubleshooting and diagnosing of issues.
• Provide a positive user resolving problem experience.
• Maintaining accurate SOP documentation.
• Provide users training on how to use properly Company hardware or software.
• Provide training to the tier 1 support technicians.
• Managing and resolving escalated tickets.
• Maintaining system capabilities by testing existing equipment or programs and trying out new ones.
• Development and delivery of interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM & other applications required for daily operations and security.
• Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Collaborate with team members to solve complex issues from all aspects of the current environment.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated Technology inventory.
• Creates new service catalog items, incorporating them inside the CMDB.
• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
• Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
• Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed.
• Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
• Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.
• Support office admin needs as required.

• Proficient with CRM systems, MS Teams, Excel, Word, and Power Point
• Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs

• Strong customer service, professionalism, respect, and good interpersonal skills are a must.
• Experience in enterprise-level data analysis tools, techniques, and methodologies.
• Analytical and problem-solving skills.
• Practical experience in managing data projects.
• Mature understanding of business processes with the ability to translate needs into solutions.
• Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

• Ability to multi-task and prioritize work in a standardized, scalable manner.
• Comfortable working as a team player or independently if necessary
• Ability to communicate clearly and succinctly.
• Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company.
• Motivated team player that is operationally focused and exceptionally detail-oriented
• Strong ability to self-manage and deliver on a timely schedule.
• Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set of deliverables.
• Comfort with…