Sr. Director, Workplace Technology & Operations

Sr. Director, Workplace Technology & Operations

Pay $215000.00 - $270000.00 / year

Location Scottsdale/Arizona

Employment type

Full-Time

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

• Provides leadership to multi-disciplinary IT teams and vendor partners, fostering a culture of innovation, accountability, and service excellence.

• Collaborates with security, HR, facilities, and business units to align technology strategies with workforce needs.

• Develops and manages budgets, forecasts, and long-range plans for technology services and capital investments.

• Stays ahead of industry trends in workplace technology and recommends relevant advancements.

• Leads the vision and roadmap for enterprise end user computing including laptops, mobile devices, virtual desktops, and collaboration tools.

• Drives standardization, automation, and modernization of device management, imaging, software distribution, and endpoint security.

• Oversees IT infrastructure and service operations, including monitoring, incident management, and service desk functions.

• Implements best practices and drives continuous improvement of operational workflows.

• Directs IT asset lifecycle processes, including procurement, inventory management, compliance, and end of life disposition.

• Communicates technology strategies, priorities, and performance metrics to executive leadership, providing clear, data-driven updates on service delivery, operational risk, and outcomes.

• Supports the company’s commitment to risk management by protecting the integrity and confidentiality of systems and data.

• Bachelor’s degree in computer science, Information Systems, or related field.

• 15+ years of progressive IT leadership experience, with 10+ years in Workplace Engineering and/or IT Operations management.

• Proven experience overseeing large scale client computing environments and IT operations.

• Demonstrated success in leading organizational change, digital workplace transformation, and cross-functional initiatives.

• Excellent communication, stakeholder engagement, and executive reporting skills.

• Master’s degree.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:

Phoenix, AZ in USD per year is: $185,000 - $245,000.

New York, NY in USD per year is: $215,000 - $270,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts…