Guest Services Liaison Sports Center

Primary City/State: Scottsdale, Arizona

Department Name: Sports Performance-BSMS

Work Shift: Varied

Job Category: Administrative Services

Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today.

Banner Sports Medicine Scottsdale is a three‑story, 80,000‑square‑foot center welcoming and serving athletes at all levels, from youth to professionals. Our comprehensive, one‑stop destination offers numerous sports medicine services and specialists under one roof, with internationally and nationally renowned sports medicine providers and leaders.

Services include orthopedic surgery, primary care sports medicine, concussion care, ambulatory surgery center, physical therapy, medical imaging, performance assessment and training, strength and conditioning, sports nutrition, and sports psychology.

As an Athlete Guest Services Liaison with the High Performance Center (HPC), you will work at the reception area, coordinate the entrance and exit of athletes, clients, and teams, provide direct tours, take and direct incoming calls, assist with social media duties, and other daily operational tasks. In addition, you will assist with the management of the HPC’s scheduling and billing platform.

You will have the opportunity to learn and grow professionally at our state‑of‑the‑art facility while making a positive difference in the lives of patients and athletes. Experience working in a similar role within a fitness/sports performance environment is preferred.

This is a part‑time position working 20 hours per week. The schedule is Monday – Thursday 4:00 pm – 8:00 pm and Saturday 8:00 am – 12:00 pm (days and hours are set / cannot be changed). Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding, acts as a local resource to visitors, and ensures a pleasurable and safe environment for patients and guests.

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community ected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

High school diploma/GED or equivalent working knowledge.

Must have the ability to handle ongoing face‑to‑face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.