Implementation Analyst Enterprise Scottsdale, Arizona, Scottsdale

Location:

Scottsdale, Arizona, United States

Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, or Sterling metro areas)
Travel: Up to 75%
Reports To: Manager, Professional Services

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus, BWC Mini, and additional Axon products.
• Lead in‑person discovery sessions at customer facilities to understand operational workflows, physical environments, and on‑site constraints.
• Conduct Wi‑Fi scans and network readiness assessments to support successful deployment of BWC Mini devices in Enterprise environments.
• Partner with customers, Solution Architects, and deployment teams to translate site and network findings into clear deployment and configuration recommendations.
• Capture and document requirements, workflows, technical observations, and deployment considerations in clear, actionable artifacts.
• Collaborate with cross‑functional teams to support integrated, multi‑product solutions aligned to customer operational needs.
• Support configuration of Axon software and hardware solutions in alignment with customer environments and deployment plans.
• Evaluate feasibility, risks, and trade‑offs related to network conditions, facility layouts, and operational requirements.
• Support functional and operational User Acceptance Testing to validate solution performance in real‑world settings.
• Deliver on‑site and remote training to support customer readiness, adoption, and day‑to‑day use.
• Build trusted working relationships with Enterprise customers while coordinating closely with Axon teams to ensure alignment and smooth execution.

• Enterprise, Field‑Based
  
  Experience:
  
  Experience supporting Enterprise customers in on‑site, customer‑facing, or field deployment environments.
• Ownership and Grit: Willingness to take responsibility for hands‑on work, follow through on commitments, and adapt when conditions change.
• Composure Under Pressure: Ability to remain calm, professional, and effective while working in live environments, customer facilities, and time‑sensitive situations.
• Wi‑Fi and Network Fundamentals: Hands‑on experience conducting Wi‑Fi scans, site surveys, or network readiness assessments; working knowledge of wireless networking concepts.
• Business Analysis
  
  Skills:
  
  Experience gathering requirements, analyzing workflows, and translating findings into clear, usable documentation.
• Technical
  
  Collaboration:
  
  Comfortable working alongside technical teams and deployment partners to understand constraints and solution options.
• Travel Readiness: Willingness and ability to travel up to 75% of the time.
• Strong Customer Presence: Clear communicator with the ability to engage confidently and respectfully with stakeholders at all levels.
• Team‑First Mindset: Works collaboratively across Services, Product, Engineering, and Deployment teams to deliver shared outcomes.
• Mission Alignment: Genuine connection to Axon’s mission and a desire to help customers deploy technology that delivers real operational value.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in the office

Benefits may vary depending on employment type and location.

The Pay:
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 63,113 in the lowest geographic market and USD 100,980 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.

Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit

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