Application Administrator II

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing second level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
• Provide application performance monitoring
• Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with applications such as Tableau or SAP Business Objects, and Jira and Confluence
• Proven experience supporting, as an admin, vendor-provided applications
• Self-starter who has the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Background and drug screen

• Strong understanding of core finance processes, including month-end close, reconciliations, budgeting and forecasting, procure-to-pay, and expense management
• Hands-on experience configuring or optimizing workflows, approvals, controls, user access, and reporting within SaaS systems
• Experience partnering with Accounting, FP&A, Procurement, and IT to translate business requirements into scalable system solutions
• Comfortable operating in a SaaS-first, integrated systems environment, including working with APIs, data flows, and upstream/downstream dependencies
• Hands-on experience as a system owner or power user for Microsoft Dynamics 365 (Business Central preferred) and/or related finance SaaS platforms such as Coupa, Concur, or Apptio

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as…