IT Specialist

Salary Range: $55,500.00 - $92,500.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title: IT Specialist

Location: Scottsdale, Arizona

Employment Type: Full-Time

The primary focus of this role is to embark on a dynamic learning journey, actively participating in providing technical support to end-users, troubleshooting issues, and contributing to the enhancement of overall user satisfaction through hands‑on experience and mentorship in the field of IT support.

This role encompasses hands‑on learning in technical problem‑solving, active participation in end‑user support, gaining insights into issue troubleshooting, contributing to the improvement of user satisfaction, and cultivating valuable mentorship experiences in the dynamic field of IT support.

• Engage proactively in providing technical support to end‑users, gaining practical experience in addressing a diverse range of IT‑related issues.
• Acquire and apply troubleshooting skills to identify and resolve technical problems encountered by end‑users, under the guidance of mentors and senior team members.
• Actively pursue opportunities for learning and skill development in various aspects of IT support, including hardware, software, and network troubleshooting.
• Learn to maintain accurate records of support activities, including documenting issues, resolutions, and relevant user interactions, contributing to knowledge sharing within the team.
• Collaborate closely with senior team members, leveraging their expertise to enhance problem‑solving abilities and gain insights into best practices in IT support.
• Collaborate with other IT functions to apply best practices, strengthen problem‑solving, and ensure seamless end‑user service delivery.
• Develop a strong understanding of IT policies and procedures, ensuring compliance with organizational guidelines and industry best practices.
• Embrace opportunities for professional development, attending training sessions, workshops, and acquiring relevant certifications to enhance technical knowledge and skills.

• Proven experience in computer troubleshooting and support.
• Strong problem‑solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of Windows operating systems, Office 365, and networking concepts.
• Familiarity with remote support tools and Active Directory.
• Ability to adapt to a global and diverse user base.
• Demonstrate soft skills, including active listening, teamwork, and professionalism.
• Understand and empathize with user incidents and requests.
• Foster team relationships with other team members and maintain a global mindset.
• Available in case of emergencies.

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well‑being support, medical, dental, vision, and 401K. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office‑based. Roles supporting particular customers or markets are sometimes remote.

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting‑edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

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