Desktop Support Analyst
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-03-12
Listing for:
Gotham Technology Group
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Are you a hands-on tech support professional looking to join a high-performing team in a great city?
Our client is seeking a Desktop Support Analyst to provide in-person support to internal employees in a fast-paced and collaborative environment. This is an onsite role focused on walk-up and scheduled support for hardware, software, and user experience needs.
This has a future potential to become a full-time hire with career advancement opportunities.
What You’ll Do- Provide hardware and software support for end-user systems including desktops, laptops, mobile devices, and peripherals
- Triage, resolve, and document support tickets via Zendesk in a timely and professional manner
- Serve as the first point of contact for desktop and laptop support across Windows 10/11 environments
- Deliver white-glove, in-person support for executives and team members
- Provide basic conference room and AV setup support
- Manage on-site equipment inventory, including imaging, setup, and shipping for new hires or replacements
- Support Microsoft 365 suite and line-of-business applications
- Assist with user access and identity management tasks via Okta and Microsoft Intune
- Maintain accurate documentation of work performed and support procedures
- Participate in rotating ticket queue responsibilities and contribute to team knowledge sharing
- Windows 10 and Windows 11
- Okta (SSO, MFA management)
- Microsoft Intune (device and app management)
- iOS and Android mobile devices
- Cisco networking and telephony environments (basic support only)
2–4 years + of IT support experience, preferably in a corporate or professional services environment (we are open to more experienced candidates of all levels)
- Strong customer service mindset and problem-solving skills
- Takes initiative to troubleshoot and solve problems
- Clear and professional communication, both verbal and written
- Ability to follow documented processes, elevate issues appropriately, and collaborate with team members
- Basic understanding of networking and enterprise systems
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