SRE Analyst II

We’re making clean energy more efficient! For over a decade, the team at QE Solar has brought technical expertise, curiosity, and an investigative approach to the Solar Operations & Maintenance sector, maximizing asset uptime and return on investment while prioritizing safety. QE Solar manages well over 3GWs of PV/BESS projects and hundreds of employees, providing renewable asset owners the most reliable renewable asset service from coast‑to‑coast.

QE Solar is known for an owner’s mindset in delivering consistent quality and service to our clients with a sense of urgency because we know maintenance issues impact the bottom line.

The Site Reliability Engineer (SRE) Analyst II is the organization’s second line of support and brings strong problem‑solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes, and efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOPs that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA

• Advanced Troubleshooting and diagnosing of issues.
• Provide a positive user resolving problem experience.
• Provide users training on how to use properly Company hardware or software.
• Provide training to the tier 1 support technicians.
• Managing and resolving escalated tickets.
• Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.
• Development and delivery of interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM & other applications required for daily operations and security.
• Collaborate with end‑users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Collaborate with team members to solve complex issues from all aspects of the current environment.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated Technology inventory.
• Creates new service catalog items, incorporating them inside the CMDB.
• Establish KPI‑driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data‑centric requirements to create a cohesive solution.
• Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
• Design and maintain Flowcharts, graphs, and diagrams for business‑ and data‑related processes as needed.
• Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
• Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.
• Support office admin needs as required.

• Proficient with CRM systems, MS Teams, Excel, Word, and Power Point
• Proficient with technology and computing via a variety of cloud‑based programs and data processing/technical/management software programs

• Strong customer service, professionalism, respect, and good interpersonal skills are a must.
• Experience in enterprise‑level data analysis tools, techniques, and methodologies.
• Analytical and problem‑solving skills.
• Practical experience in managing data projects.
• Mature understanding of business processes with the ability to translate needs into solutions.
• Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

• Ability to multi‑task and prioritize work in a standardized, scalable manner.
• Comfortable working as a team player or…