Automation Strategy & Delivery Lead

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If your idea of a great day is updating a project board and chasing people for status, close this tab. We'll both be happier.

If your idea of a great day is sitting across from a CEO, pulling apart how their business actually works, spotting the three workflows that are quietly bleeding them out, and sketching what to build instead… keep reading… This role was written for you.

RAD builds the software, automation, AI tools, and internal systems that make businesses run better. We get close enough to a company to see where things are breaking, where people are wasting time, and where better systems create real leverage — then we build those systems.

We live in the real AI world, not the hype world. We care about use cases that hold up on a Tuesday afternoon, not flashy demos. Zero interest in AI theater.

We call our model Automation Department as a Service because it's honest about how we work: embedded with the client, thinking strategically, driving both the ideas and the execution. Less "vendor on a call." More "the team they can't imagine operating without."

This role is one of the most important seats in that model.

You'll be one of the primary faces of RAD to our clients. You'll sit with founders, CEOs, and operators, understand their businesses at a systems level, and turn messy operational reality into sharp, buildable plans. You'll lead delivery on high-value accounts, but more importantly you'll shape the work itself - deciding what gets built, why it matters, how it should behave, and what success actually looks like.

You don't need to write code. You do need to think like a product person, operate like a strategist, and execute like someone who's allergic to ambiguity.

Part client strategist. Part product designer. Part delivery lead. Part operator. All four, on the same day, often in the same meeting.

• Sit with leadership teams and earn their trust - not by nodding but by asking the questions nobody else in the room is asking.
• Map how their business really works (not how the org chart says it works) and find the places where software, automation, and AI create real leverage.
• Own delivery across a portfolio of high-value accounts and strategic internal initiatives.
• Translate business problems into product plans - workflows, edge cases, dependencies, risks, UX, the whole thing - before developers touch a keyboard.
• Pressure-test ideas, including your own. Challenge weak assumptions. Kill bad features early. Fight relentlessly for the ones that matter.
• Work shoulder-to-shoulder with developers so requirements are crisp, handoffs are clean, and nobody is guessing.
• Spot the AI opportunity in each client’s operation, not the flashy idea that sounds impressive or creates the illusion of progress, but the one that actually removes painful, time-wasting work from someone’s week.
• Improve how RAD itself scopes, plans, documents, and delivers. You're not just running the machine. You're making the machine better.
• Help shape new engagements before they start. You'll be actively involved in presales and scoping - sitting in on discovery calls, defining the actual problem, and helping define what the engagement should look like before a contract is signed.

A few details that strong candidates always want to know:

Clients. RAD works with companies ranging from roughly $10M to $200M in revenue - operationally complex businesses where software, automation, and AI can have an outsized impact. You'll work across industries, but the common thread is that these are real operators running real businesses with real friction in their workflows.

Portfolio. You'll up to 3-5 accounts at a time. Enough to go deep, not so many that you're skimming the surface.

Ownership. You're involved from discovery and presales through delivery and outcomes. You help shape the engagement, then you lead it. You don't hand off a scope doc and disappear.

How you work. This is not a management role. You don't have direct reports. RAD works in small pods per client typically 1-3 engineers and you're the person making sure each pod has sharp…