Production Reliability Engineer II

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is responsible for stability, performance, and growth of key business platforms.

Essential Functions

* Work closely with Production Reliability Engineers, Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements, priorities, etc. Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and performance requirements are not adversely impacted.

* Documents, manages, and supports code deployments, hardware upgrades, patching, certificate renewals into the Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments. Perform the appropriate functional, regression, performance and other assisted testing.

* Work closely with Product and Customer Enablement Team to maintain up to date topology diagrams and business workflow diagrams for supported platforms.

* Review, provide clarification, update, and manage Business Review Documents (BRD) and Production Readiness Checklists (PRC). Provide status report updates as requested by Project Managers and company leaders. Prioritize, manage, and keep current on tasks, stories, and assignments within team Kanban board.

* Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events within Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.

* Identify areas where efficiencies and/or automation could: improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Work with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.

* Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data. This is not limited to but can include: identifying, creating, documenting, managing, and supporting Self-Identified-Issues (SII's)

* Provide support on testing, timelines, and requirements for bank on-boarding

* Review changes in User Acceptance Testing (UAT) and participate in discussions for scheduling what changes will be deployed and into which environment

* Assist in triage and support incident or request tickets and their corresponding Service Level Agreements (SLA's)

* Identify, track, manage, and report on Service Level Agreements (SLA's)

* Assist in creation, standardization and use of Status Cast communications as needed for customer communication on incidents and/or deployments

* For Telco/Transmissions-focused position:

* Manage client implementations related to external connectivity needs such as telecom, SSL certs, networking, and transmissions.

* Create all necessary network connectivity requests such as telco setups, firewall requests, etc.

* Follow transmission templates for automated file transfers between clients and production systems.

* Support administration of File Transmission software applications, configuration files and various system components that support the movement and management of file deliveries.

* Work with all other Early Warning departments to perform ad hoc, or to automate ongoing, file transfers between various production systems.

* Complies with all security policies and procedures to ensure the highest level of integrity relative to data protection,…