Service Desk Engineer
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-06-03
Listing for:
LTM
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Desktop Support
Job Description & How to Apply Below
Location:
Scottsdale, AZ (5 days onsite)
Job Description Service Desk Support P1
- Provides first level support and monitor all the queues in SNOW
- Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
- Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
- Coordinates with the team preparing and deploying of new software enhancements and upgrades
- Coordinates implementations and help implement new software and hardware upgrades
- Maintains desktop terminal and printer hardware and software documentation
- Participates in the oncall schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
- Follow written SOP instructions and FAQs to provide guidance to LTM customers and partners
- Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
- Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments
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