Technical Support Engineer II Scottsdale, Arizona, Scottsdale, Arizona

Location:

Scottsdale, Arizona, United States

What You’ll Do

Reports to: Manager, Technical Support

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
• Provide front line support to Axon software customers while logging detailed notes on each customer interaction
• Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams.
• Research, troubleshoot, diagnose customer issues and requests across all a variety of products and systems.
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Log & provide detailed notes on each customer interaction
• Develop knowledge base articles on top issues
• Participate in an on‑call rotation for outage escalations
• Provide back‑up support to other Axon Support teams and colleagues

• 3+ years of support experience for cloud‑based products
• Track record of completing goals and driving initiatives to completion
• Experience working within the Law Enforcement/Public Safety space
• Forward Thinking and Task Driven
• Experience solving complex technical problems and leading support related projects
• Strong communication skills and the ability to communicate to both technical and non‑technical customers/colleagues.
• Experience working with applications like JSON schemas, Git Hub, python, VS Code, Azure Data Studio, SSMS.
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, Whats App, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at  . If you receive a suspicious offer or outreach from an email address that is not , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to