Desktop Support Technician

Job Description

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based and operational support to all corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations.

This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers.

$20.00/hr to $25.00/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1+ year of experience working within an IT End User Support environment
• Experience imaging, upgrading, troubleshooting Windows 11
• Experience with or exposure to building PCs, installing Windows, and imaging
• Experience with user builds (data backups, imaging, configurations, application deployments, etc.)
• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (Service Now Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity