IT Helpdesk Technician

Description About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

The Help Desk Technician provides day-to-day technical support to our multi-location environment (approximately 25 locations) and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for logging, prioritizing, and tracking help desk requests, troubleshooting technical issues, and collaborating with IT team members to support ongoing operations. This is a fast-paced environment where being able to think and adapt to changes is important.

• Provide Tier 1 support; triage, resolve, and elevate when needed.
• Creates and updates user access and accounts for cloud-based identities including Microsoft 365, Adobe, Google Workspace and Apple Business Manager operations where applicable.
• Displays superior documentation skills using industry standards ticketing system best practices.
• Utilizes effective troubleshooting skills to diagnose, repair, maintain, and upgrade hardware and software.
• Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds).
• May be required to travel (may include overnight stay) to various Roberts Resorts and Communities locations to perform various duties (