Operations Services Systems Coordinator

What You'll Do

• Helpdesk & Daily Systems Support:
  Monitor and respond to Operations Services helpdesk tickets in a timely, professional manner.
• Troubleshoot system issues for field leaders and restaurant teams.
• Resolve routine requests and appropriately escalates more complex issues.
• Track trends in tickets and recurring issues to identify improvement opportunities.
• Provide consistent communication and follow‑through on all support requests.
• Systems Maintenance & Hierarchy Management:
  Maintain organizational hierarchies, user roles, permissions, and distribution groups across systems.
• Support set‑up for openings, closures, transfers, promotions, and organizational updates.
• Ensure alignment and accuracy across Operations, HR, Payroll, and Learning systems.
• Conduct regular audits to maintain data integrity.
• Manage and maintain system access for field users.
• Operational Systems Coordination:
  Support administration of key systems including POS, Payday Portal, Scheduling (Workday/Hot Schedules), LMS, communication tools, and related platforms.
• Partner with IT, HRIS, Payroll, and vendors to resolve system issues.
• Assist with user acceptance testing (UAT) for system updates and enhancements.
• Document system processes, troubleshooting procedures, and internal reference guides.
• Maintain working knowledge of system integrations, workflows, and dependencies.
• Field Support & Communication:
  Provide solutions‑oriented support to Market Partners, Operating Partners, and restaurant leaders.
• Communicate outages, updates, and resolutions clearly and effectively.
• Support the development and maintenance of SOPs, FAQs, and job aids.
• Reinforce available support resources and best practices for field teams.
• Process Improvement & Documentation:
  Identify opportunities to improve workflows and support processes.
• Support standardization of helpdesk intake and resolution practices.
• Maintain organized tracking of requests, updates, and resolutions.
• Contribute to the continuous improvement of Operations Services tools and processes.

College degree preferred.

1–3 years of experience in systems support, operations, or a helpdesk environment.

Restaurant, hospitality, or multi‑unit operations experience strongly preferred.

Experience with POS, HRIS, payroll systems, scheduling platforms, or learning management systems preferred.

• Strong troubleshooting and problem‑solving skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong verbal and written communication skills with a customer‑service mindset.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Ability to quickly learn, navigate, and support multiple business systems.

• Medical, dental, vision, and 401(k) starting on the first of the month following the hire date.
• Paid vacation and sick time: 20 days per calendar year for full‑time Global Support Center team members, prorated for new hires.
• Paid holidays: 12 company‑selected holidays plus two floating holidays per year.
• Competitive pay and performance incentives: annual bonuses based on company performance.
• Professional development: tuition reimbursement for job‑related programs.
• Lucky Cat Meal Card: preloaded meal card for use at any corporate‑owned P.F. Chang’s location.
• Exclusive discounts: access to exclusive employee discounts.
• Supportive community: financial assistance through the Lucky Cat Fund during hardships for qualifying team members.