IT Support Specialist

Location: Phoenix, AZ (Travel between corporate and clinic locations as needed)

Employment Type: Full-Time

The Information Technology Support Specialist is responsible for delivering exceptional technical support and customer service to team members across corporate offices, clinics, and remote locations. This role serves as a key member of the Technology team, providing frontline support for end-user devices, enterprise applications, networking equipment, and business-critical systems. The ideal candidate is a proactive problem solver with strong technical skills, a customer-first mindset, and a passion for technology.

This position works closely with Technology, Operations, Clinical, and Administrative teams to ensure technology systems remain secure, reliable, and optimized to support both patient care and business operations.

• Provide technical support via phone, email, remote support tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, connectivity, and application issues.
• Deliver exceptional customer service while ensuring timely resolution of support requests.
• Educate users on supported technologies, systems, and IT best practices.
• Document incidents, requests, and resolutions accurately.

• Deploy, configure, maintain, and support Windows and Mac computers, laptops, mobile devices, printers, and peripherals.
• Support employee onboarding, workstation deployments, equipment replacements, and user provisioning.
• Install operating system updates, software applications, and security patches.
• Assist with hardware lifecycle management and asset tracking.

• Support Microsoft 365 technologies including Outlook, Teams, SharePoint, One Drive, Intune, and Entra .
• Assist users with productivity and collaboration tools.
• Support business-critical applications used throughout the organization.

• Troubleshoot workstation, printer, wireless, VPN, and network connectivity issues.
• Assist with installation, maintenance, and support of networking infrastructure.
• Support firewalls, switches, wireless access points, and related technologies.
• Help maintain system availability and operational reliability across all locations.

• Support endpoint security and organizational cybersecurity initiatives.
• Assist with user access management and identity management processes.
• Ensure compliance with company policies and healthcare regulations, including HIPAA requirements.
• Escalate security concerns and operational risks appropriately.

• Maintain accurate technical documentation, inventories, configurations, and procedures.
• Update knowledge base articles and support documentation.
• Participate in technology deployments and continuous improvement initiatives.
• Assist with IT projects and strategic technology initiatives as assigned.

• Travel between corporate and clinic locations as needed.
• Participate in occasional after-hours support activities.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 1–3 years of professional IT support, help desk, desktop support, or systems administration experience.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware, software, and connectivity issues in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and support requests simultaneously.
• Commitment to continuous learning and professional development.

• Microsoft 365 Administration
• Microsoft Intune
• Microsoft Entra
• Windows and macOS Support
• Endpoint Management
• TCP/IP, DNS, DHCP, VPN, and Wireless Networking
• Hardware and Software Troubleshooting
• Active Directory and Identity Management Concepts
• Technical Documentation