IT Solutions Technician

End User Support Specialist – Bengaluru Office

Nextiva’s IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. You will provide first-level support to end‑users, triage and troubleshoot, and ensure a positive end‑user experience.

Onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). The role is expected to work onsite five days per week.

• Provide desktop support to end‑users across all departments, troubleshooting, resolving hardware and software issues, and setting up new equipment.
• Respond to IT support requests promptly and professionally, providing exceptional customer service.
• Manage Active Directory user and computer accounts, groups, and permissions.
• Manage Okta user accounts, groups, and permissions, ensuring users access company resources appropriately.
• Assist in administering Intune and Azure environments, including device management and deployment.
• Create and maintain basic Power Shell scripting to automate repetitive tasks, improving efficiency and productivity.
• Maintain hardware and software inventory, ensuring all equipment is correctly accounted for and maintained.
• Provide training and guidance to end‑users on using hardware and software, creating documentation as needed.

• Associate of Applied Science degree in Computer Science, Information Technology, related field, or equivalent work experience.
• Minimum of 4 years of experience in desktop support or related field.
• In‑depth knowledge of operating systems such as Windows and Mac, familiarity with hardware and software troubleshooting.
• Ability to analyze and resolve technical issues independently or collaboratively with team members.
• Strong customer service orientation to ensure end‑users’ needs are met effectively and efficiently.
• Knowledge of basic Power Shell commands to automate repetitive tasks, troubleshoot issues, and improve efficiency in desktop support activities.
• Basic understanding of Python or Power Shell scripting to automate and streamline desktop support tasks and the ability to write simple scripts to perform specific functions or extract data from systems.
• Knowledge of IT access management principles and practices, including user provisioning, access request and approval processes, access review, and compliance requirements.
• Understanding of IT service management principles, including incident, problem, change, knowledge base, and release management, as well as experience with IT service management tools such as Jira.
• Experience with technology systems and tools, including but not limited to Mac OS (JAMF Pro), Windows Intune, Office 365, Azure, Okta (or similar platforms commonly used in the tech industry).
• Use approved AI tools in day‑to‑day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality.
• Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes.
• Use AI tools to support scripting, automation, and knowledge‑building as appropriate for the role and team environment.

• Medical – Medical insurance coverage is available for employees, their spouse, and up to two dependent children, as well as parents or in‑laws, with specified limits.
• Group Term & Group Personal Accident Insurance – Coverage for employee only with maximum sum insured and free cover limits.
• Work‑Life Balance – 15 days of privilege leaves per calendar year, 6 days of paid sick leave, 6 days of casual leave, 26 weeks of maternity leave, 1 week of paternity leave, a day off on birthday, and paid holidays.
• Financial Security – Provident Fund and Gratuity.
• Wellness – Employee Assistance Program and comprehensive wellness initiatives.
• Growth – Access to ongoing learning and development opportunities and career advancement.

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva.