Service Desk Engineer
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-06-22
Listing for:
LTM
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Location:
Scottsdale, AZ (5 days onsite)
24/7 shift including night shifts & weekend Support
Eversource Service Desk Technician
PRIMARY RESPONSIBILITIES INCLUDE
- Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices
- Support the IT Service Desk team culture that is committed to collaborative cross functional relationships and service excellence
- Support management of Company Assets eg PCs Phones in the company ITSM service desk tool
- Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access
- Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated
- Review service desk metrics where applicable to optimize the service provided to the organization
- Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies
- Associate or bachelors degree in computer science computer information systems or related field
- Proven working experience as an Service Desk Engineer or relevant experience
- 3 years of experience in IT roles of increasing responsibility
- Experience supporting or managing the following functions network administration systems administration storage and data center operations
- Experience with international company with multiple locations
- Experience with Security Access systems badges
- Managesupport phone systems
- Manage company mobile numbers and related contract
- Strong client focus and the ability to manage client expectations and maintain a high level of client trust
- Strong interpersonal organizational time management and problem solving skills
- Ability to perform essential functions of the job
- Ability to travel nationally and internationally
- Professional services experience
- Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office
365 tools SharePoint Infor ERP - Nice to have Service Now experience andor ISO 27001 certification experience
- Ready to work in shiftsrotations shifts
- Fluent in American English speakingwriting
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