Advanced Technical Service Associate Security Clearance

Position: Advanced Technical Service Associate with Security Clearance
Role:
Advanced Technical Service Associate Client:
Defense-Aerospace Hourly Rate: up to $35/hr W2, non-benefited Length: 18-month contract (with possible extension)

Location:

Scottsdale, AZ Clearance:
Department of Defense SECRET security clearance is required at time of hire

Description:

* Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

* Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

* Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

* May be involved in customer installation and training

* Provides support to customer/users where the product is highly technical or sophisticated in nature

* The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level

* software where the user has a technical background

* Provides technical service management and technical support for customer programs

* Assures all repairs are in accordance with company policy and procedure and customer quality requirements Required and Desired

Skills:

* Sec + or other IAII certification required at time of hire

* Network/ IT systems management

* SQL server

* Software administration

* Troubleshooting in a windows environment

* Experience with failure and root cause analysis reporting

* Direct customer service and/or direct customer interaction experience is a plus

* Knowledge of CA Spectrum One Click software suite.

* Experience with Oracle CRM

* Microsoft Terminal Server

* HBSS

* Anti-Virus

* network monitoring tools

* Asset management software

* Microsoft Windows Active Directory tools a big plus

* Support of DoD or DHS systems is desire Required

Education and Experience:

Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. If interested in learning more about this position, please email your resume to and I will call back with more information. #Cleared #Clearance #CJ