Advanced Technical Service Associate

Job Details

Title: Advanced Technical Service Associate

Client: Defense‑Aerospace

Type: Contractor

Location: Scottsdale, AZ

Clearance: Department of Defense SECRET security clearance required at time of hire

Compensation: up to $35/hr W2, non-benefited

Contract Length: 18‑month contract (possible extension)

Job : 16092

• Provides technical support to field engineers, technicians, engineering, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated.
• Interacts directly with the customer/user for systems‑level software when the user has a technical background.
• Provides technical service management and technical support for customer programs.
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements.

• Security+ or other IAII certification required at time of hire.
• Network/IT systems management.
• SQL Server experience.
• Software administration.
• Troubleshooting in a Windows environment.
• Experience with failure and root cause analysis reporting.
• Direct customer service and/or direct customer interaction experience is a plus.
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM.
• Microsoft Terminal Server.
• HBSS.
• Anti‑Virus.
• Network monitoring tools.
• Asset management software.
• Microsoft Windows Active Directory tools – a big plus.
• Support of DoD or DHS systems is desired.

Associate's degree or equivalent plus a minimum of 3 years of relevant experience.

Minimum Security Clearance:
Secret.

If interested in learning more about this position, please email your resume to  and I will call back with more information.