Professional Services Manager

Your Impact

The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body‑worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations.

Location: Remote

Travel: up to 75% travel to customer locations

Reports to: Manager, Professional Services

• Engage with technology decision‑makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre‑sale and post‑sale to support successful product implementation and adoption.
• Participate in pre‑sales activities, including:
  • Sales presentations and solution demonstrations.
  • Responding to RFPs and RFIs.
  • Assisting in the creation of deployment plans.
  • Supporting product Test and Evaluations.
• Plan, coordinate, and execute post‑sale program implementation for Axon’s , body‑worn camera products, AI solutions, and associated services packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment, such as body‑worn camera systems, to meet operational needs.
• Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums.
• Collaborate closely with Sales, Product, and Customer Operations teams to:
  • Address and document customer feature requests and issues.
  • Offer valuable feedback to drive product improvements.
  • Ensure high levels of customer satisfaction and program success.
  • Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and
• Perform other duties as assigned.

• Bachelor’s degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body‑worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SAAS sales or support.
• Knowledge and demonstrated operating experience in one or more of the following areas:
  Digital Video, Body‑Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS.
• Knowledge of professional service provision with a technical or weapons‑related customer base.
• Understanding of software and/or hardware, testing, and implementation.
• Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work effectively, add value as a team member, and assume leadership roles within a team.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.
• Ability to teach and mentor team members as required.
• Willingness to take ownership of accounts and account‑related actions.
• Proven ability to coordinate across various groups and functional teams.
• Ability to perform tasks with little or no supervision.
• Demonstrated ability to implement, drive, track, and report on projects.
• Ability to apply solutions, technology, and products to business opportunities.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Base Pay Range: $66,000 - $105,600 USD

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as level, function, training, transferable…