Training Manager, Digital and Evidence Solutions

Training Manager, Digital and Evidence Solutions

Scottsdale, Arizona, United States

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change.

Constantly grow as you work hard for a mission that matters at a company where you matter.

As Training Manager, Digital & Evidence Solutions, you play a key role in driving customer adoption, proficiency, and operational utilization of Axon's digital solutions across the Americas. In this role, you design, develop, coordinate, and deliver comprehensive training programs focused on  (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, and newly developed AI-enabled solutions, while also supporting training delivery operations and strategic initiatives.

Leveraging expertise in digital technologies, forensic video instruction, and adult learning methodologies, you empower customers to effectively integrate Axon solutions into their workflows, improving operational efficiency, productivity, and user confidence. This role also ensures alignment with Global Training Services standards, promotes cross-regional consistency, and supports the continued evolution and scalability of Axon's digital training programs.

Location:

Onsite at one of our HUB offices locations (Scottsdale, AZ, Seattle, WA, Boston, MA, New York, NY, or Atlanta, GA) Tuesday-Friday, and on the road 50% of time

Reports to:

Senior Manager, Training Operations Direct Reports: none

• Partner cross-functionally with Product, Engineering, Customer Success, Sales, and subject matter experts to understand product capabilities, customer workflows, and training priorities across Axon Digital & Evidence Solutions.
• Design, develop, and maintain scalable training programs and curriculum for  (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, AI-enabled solutions, and future digital products.
• Create engaging training content across multiple formats, including instructor-led presentations, e-learning modules, videos, user guides, demonstrations, and hands-on learning resources for audiences of varying technical skill levels.
• Deliver high-impact in-person and virtual training sessions, workshops, certifications, and enablement programs for customers, partners, and internal Axon teams.
• Lead training delivery operations and support large-scale customer implementations, enterprise rollouts, and strategic adoption initiatives across the Americas and international regions.
• Monitor course effectiveness, customer adoption, and CSAT metrics to continuously improve curriculum quality, delivery methods, and learner outcomes.
• Serve as a trusted resource for employees and customers requiring support, guidance, and expertise related to Axon Digital Solutions training.
• Maintain current knowledge of product updates, emerging technologies, AI-enabled capabilities, and digital solution workflows to ensure training materials remain accurate and aligned with product releases.
• Coordinate with international training teams to ensure curriculum consistency, platform alignment, and standardized delivery practices across global regions while adapting content for Americas-specific needs.
• Identify customer adoption barriers and develop strategic enablement plans to improve engagement, product utilization, and operational success.
• Develop and distribute communication resources such as FAQs, newsletters, release notes, and training updates related to system changes and new feature launches.
• Support enterprise ecosystem adoption efforts, including Fusus integrations, large-scale customer deployments, and domestic and international implementation projects.
• Align digital training strategies and readiness plans with product roadmaps, go-to-market timelines, and regional Sales and Customer Success priorities.
• Collaborate with Sales teams to develop and support tender submissions by articulating global training strategies, tailored customer rollout plans, training capabilities, and ongoing support solutions aligned to customer operational needs and implementation objectives.
• Scale training delivery capacity across the Americas by building and developing an instructor cadre, expanding instructor capability, standardizing virtual, in-person, hybrid, and on-demand delivery models, and prioritizing programs with the greatest customer and business impact.
• Establish and maintain quality assurance standards for digital solutions training, including curriculum accuracy, instructor consistency, delivery expectations, and post-course engagement standards.
• Lead recurring operational and strategic touchpoints with instructors,…