CRM Manager

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant‑leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another, and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission.

Do you want to be a part of it?

• A data‑driven professional, you enjoy ensuring data integrity, building reports, and transforming information into actionable insights that support strategic decision‑making.
• A systems thinker, you are energized by optimizing processes, building automations, and enhancing operational efficiency.
• A collaborative partner, you enjoy working with Development, Donor Services, Marketing, Finance, and third‑party vendors to support fundraising and donor engagement efforts.
• An analytical problem solver, you enjoy identifying trends, developing dashboards, and supporting data‑informed fundraising strategies.
• A committed Christian, you are energized by using your gifts and talents to support a Christ‑centered ministry of rescue and restoration.

• You will oversee the integrity, structure, and optimization of donor data within Virtuous to ensure accurate and reliable reporting.
• You will partner with the Director of Development Operations to establish, document, and enforce data standards, governance policies, and workflows.
• You will support the Director of Development Operations and Philanthropy teams in developing data‑informed strategies to improve donor retention, acquisition, and lifetime value.
• You will develop and maintain reports, queries, dashboards, and segmentation logic to support fundraising campaigns and donor services.
• You will design and implement automation workflows within Virtuous to improve operational efficiency and enhance donor journeys.
• You will analyze donor data to generate actionable insights related to donor retention, acquisition, forecasting, and overall fundraising performance.
• You will build and maintain Power BI dashboards that provide leadership and fundraising teams with visibility into key performance indicators, fundraising performance, and donor trends.
• You will write and optimize SQL queries and support data structures, reporting environments, and ETL processes to ensure accurate and reliable data movement.
• You will manage third‑party data integrations and imports, ensuring data quality, consistency, and alignment with organizational data standards.
• You will serve as a training and support resource for staff using Virtuous to improve adoption, data accuracy, and effective system use.

Requirements

• Bachelor’s degree in Data Management, Information Systems, Nonprofit Management, Business, or a related field, or equivalent experience.
• Three or more years of experience working with a nonprofit CRM, preferably Virtuous.
• Demonstrated experience building dashboards, automations, and reports within CRM or analytics platforms.
• Proficiency working with data, including experience with relational databases and querying tools (SQL preferred).
• Strong analytical skills with high attention to detail.
• Ability to translate data into actionable insights that support fundraising strategy, donor engagement, and decision‑making.
• Experience collaborating with cross‑functional teams to improve processes, support data needs, and enhance system adoption.
• Excellent communication and collaboration skills.
• Ability to manage confidential information with discretion.
• Alignment with Phoenix Rescue Mission’s Christ‑centered mission and values.

• Experience working with Snowflake or other cloud data warehouse platforms.
• Experience working with Virtuous CRM or similar CRMs.
• Hands‑on experience with Power BI or similar data visualization tools.
• Experience with ETL processes and API integrations.
• Experience working with donor data, segmentation, and campaign performance analysis.
• Previous experience supporting Development, Donor Services, or Marketing teams in a nonprofit environment.

• Life‑giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits