Production Reliability Engineer II

Overview

At Early Warning, we have powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions such as Zelle, Paze, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

This position is responsible for stability, performance, and growth of key business platforms.

• Work closely with Production Reliability Engineers, Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements, priorities, and ensure reliability, scalability, current functionality, capacity, and performance requirements are not adversely impacted.
• Document, manage, and support code deployments, hardware upgrades, patching, certificate renewals, and test in Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.
• Work closely with Product and Customer Enablement Team to maintain up‑to‑date topology and business workflow diagrams for supported platforms.
• Review, provide clarification, update, and manage Business Review Documents (BRD) and Production Readiness Checklists (PRC); provide status reports to Project Managers and company leaders; prioritize and manage tasks, stories, and assignments within the team Kanban board.
• Identify, create, and publish customer communications regarding maintenance windows, code deployments, DR exercises, or any other potential customer impacting events in CAT, DR and PRD environments.
• Identify areas where efficiencies and/or automation could improve processes, reduce or eliminate manual processes, reduce risk, and provide a better user experience; architect solutions, create epics or stories, prioritize, test, implement and measure improvements.
• Support the company commitment to risk management and protecting the integrity and confidentiality of systems and data; identify, create, document, manage, and support Self‑Identified‑Issues (SIIs).
• Provide support on testing, timelines, and requirements for bank onboarding.
• Review changes in User Acceptance Testing (UAT) and participate in scheduling for deployment and environment selection.
• Assist in triage and support incident or request tickets and their corresponding Service Level Agreements (SLAs).
• Identify, track, manage, and report on SLAs.
• Assist in creation, standardization, and use of status communications for customer communication on incidents and/or deployments.

• Manage client implementations related to external connectivity needs such as telecom, SSL certificates, networking, and transmissions.
• Create all necessary network connectivity requests such as telco setups, firewall requests, etc.
• Follow transmission templates for automated file transfers between clients and production systems.
• Support administration of File Transmission software applications, configuration files, and various system components that support the movement and management of file deliveries.
• Work with all other Early Warning departments to perform ad‑hoc, or automate ongoing, file transfers between various production systems.
• Comply with all security policies and procedures to ensure the highest level of integrity relative to data protection, confidential and sensitive information, and security within the workplace.

• Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Information Systems, or other related fields.
• Typically have 2–5 years or more of related experience.
• Knowledge of ITIL and ITSM disciplines, practices, and procedures.
• Familiarity with Agile methodology, development, and project management focused on system…