Sr. Site Reliability Engineer - Paze

About the Role

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.

This position is ineligible for employment Visa sponsorship.

To create and maintain the next generation of application infrastructure and be responsible for reliability, automation, and scalability using the latest best practices.

• Implement software and tools to improve the performance, availability, scalability, and latency, while delivering end products to customers with the highest efficiency and meeting all security standards.
• Build automation and tooling around application management, such as deployments, configuration changes, and disaster recovery scenarios.
• Implement and evangelize observability and monitoring systems to proactively detect problems and identify causes.
• Evaluate capacity of the application on a continuous basis to provide statistics to the Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross‑functional teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve overall application delivery.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best‑practice microservice design patterns and other modern software development approaches.
• Serve as a technical liaison for the application and provide documents and runbooks to Level1 and Level2 teams.
• Participate in a 24/7 on‑call rotation.
• Champion excellent processes; take the initiative in developing repeatable patterns and standard, reusable work across teams.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

• Bachelor’s Degree in Business, Computer Science, or related field, or equivalent experience.
• 3+ years of related experience managing large complex projects in a technical or software development environment, inclusive of post‑graduate education.
• Demonstrated experience in effective incident and problem management.
• Proven related work experience in a medium to large scale enterprise.
• Strong understanding of scripting languages.
• Hands‑on experience implementing and using modern observability solutions.
• Linux systems administration.
• Good knowledge of Git.
• Experience with security and encryption protocols.
• Strong communication skills and ability to facilitate collaboration across functional borders.
• High level of customer responsiveness and attention to detail.
• Background and drug screen.

• Programming skills in Java, Ruby, Python, JavaScript, or Go.
• Hands‑on experience supporting applications in a 24/7 customer‑facing production environment.
• Strong knowledge of CI/CD workflows.
• Strong understanding and hands‑on experience with TCP/UDP/IP protocols.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Work is primarily sedentary and requires extensive use of a computer and sitting for periods of approximately four hours. Occasional standing, walking, kneeling, reaching, and lifting 10 pounds are required. Visual acuity and dexterity to use computer equipment are necessary.

Base pay ranges:
Phoenix, AZ/Chicago, IL – $106,000–$130,000;
San Francisco, CA – $128,000–$156,000. Candidates are eligible for a discretionary incentive plan and benefits.

• Healthcare coverage – competitive medical (PPO/HDHP), dental, and vision plans with HSA/FSA options.
• 401(k) retirement plan – 100% company safe harbor match on the first 6% deferral.
• Paid time off – flexible PTO for exempt employees, generous PTO for non‑exempt employees, 11 paid company holidays, and a paid volunteer day.
• 12 weeks paid…