Senior IT Services Engineer; L2​/L3​/Managed IT Security Services​/Hybrid

Position: Senior IT Services Engineer (L2/L3) / Managed IT Security Services / Hybrid
$68000 - $75000

About the Role

We are a managed IT and security services provider (MSP/MSSP) seeking a strong  
** L2/L3 IT Services Engineer
** to support our managed services and security operations team. You will work directly across  
** multiple client environments** , owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas.

What You'll Do

+ Serve as  
** primary engineer
** for a set of assigned clients - build and maintain those relationships and act as their main technical point of contact.

+ Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs.

+ Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items.

+ Perform monthly client maintenance: backup verification, firmware/patch status, network performance, documentation.

+ Troubleshoot end to end: user administration, workstations, servers, networking, virtualization, printers, mobile/handheld devices, storage, and wireless.

+ Stage, deploy, and decommission systems and virtual hosts (including secure data wipes).

+ System and network administration: virtualization hosts, switches, firewalls, storage, and supporting client and internal infrastructure.

+ Maintain accurate client documentation in IT documentation platforms.

+ Participate in an on-call rotation (one-week rotation monitoring after-hours alerts).

+ Support security and compliance tasks and awareness (e.g., SOC 2, HIPAA).

Required

+  **~2+ years in an MSP / MSSP environment supporting multiple client organizations.
** This is a hard requirement - candidates from internal-IT-only backgrounds are not a fit for this role. Ideal candidates are currently at an MSP, or no more than a couple of years removed from MSP work.

+ L2/L3-caliber troubleshooting across Windows environments; self-sufficient on escalations.

+  
** Virtualization depth**  - VMware and/or Hyper-V.

+  
** Entra  / Intune
** administration.

+  
** Solid, self-sufficient networking**  - DNS, DHCP, TCP/IP, VPN, firewalls, routing fundamentals. (Expert-level networking is not required.)

+ Active Directory and Microsoft 365 administration;
Windows Server; remote access/VPN; backups; network printing.

+ Genuine "jack of all trades" breadth  
** with real depth (mastery) in 1-3 areas.*
* + Strong customer-service orientation and clear written/verbal communication.

Nice to Have

+ Linux familiarity (administration of Linux-based systems).

+ Security/compliance exposure (SOC 2, HIPAA).

+ Cloud platform experience (Azure, AWS).

+ Relevant certifications (Network+, Security+, Microsoft/Azure, VMware, etc.).

Compensation & Benefits

+ Base  **$68K-$75K
** DOE.

+ Monthly utilization-based bonus (typical ~$8K/year, with upside for exceeding utilization targets).

+ Medical, dental, vision, and life insurance.

+ PTO + 10 paid holidays.

+ 401(k).

+ Continuing education and certification support.

Location & Working Conditions

+ Hybrid: remote-friendly, with a couple of days per week in-office for equipment staging and installation prep - candidates should be local to the [metro area / city].

+ On-call rotation; occasional travel to client sites for implementations.

+ Must be able to lift and transport equipment; may sit for prolonged periods.

+ May occasionally work outside regular business hours for critical issues or maintenance windows.