IT Support Specialist

The IT Support Specialist serves as the first point of contact for employee technology support across the organization. This role is responsible for resolving day to day technical issues, preparing and maintaining end user devices, administering user accounts and system access, and helping ensure a secure and reliable technology experience for employees.

Working closely with the broader IT team, this individual supports hardware, software, Microsoft 365, endpoint management, and basic security operations while delivering a high level of customer service. The ideal candidate is organized, resourceful, and comfortable balancing multiple priorities in a fast paced environment.

• Serve as the primary point of contact for employee technology support, responding to requests submitted through the ticketing system, email, and in-person
• Troubleshoot and resolve common hardware, software, operating system, application, and connectivity issues
• Assist employees with Microsoft 365 applications, email configuration, password resets, multifactor authentication, and account access
• Escalate complex technical issues to senior IT team members while providing clear documentation of troubleshooting performed
• Configure, deploy, and support Windows and macOS workstations in accordance with established technology standards
• Prepare new hire equipment, user accounts, software licenses, and system access to support onboarding activities
• Coordinate employee offboarding by removing system access, recovering company equipment, and completing required documentation
• Assist with mobile device enrollment, endpoint configuration, software installation, and routine maintenance activities
• Respond to endpoint health alerts, operating system updates, antivirus notifications, and other routine support tasks
• Support conference room technology, printers, and other shared office equipment
• Maintain accurate hardware inventory, asset records, and support documentation
• Create and update internal knowledge base articles that improve consistency and efficiency across the IT team
• Follow established security procedures when managing user identities, access requests, and company devices
• Report suspected security incidents, phishing attempts, or unusual activity through appropriate escalation channels
• Support technology initiatives that strengthen operational reliability, documentation, and compliance

• Ability to diagnose and resolve common technical issues across hardware, software, operating systems, and user accounts
• Working knowledge of Windows, macOS, Microsoft 365, and standard business applications
• Understanding of networking fundamentals including wireless networking, VPN connectivity, and DNS
• Experience supporting users within a structured ticketing environment while managing multiple priorities
• Ability to explain technical concepts clearly and professionally to employees with varying levels of technical knowledge
• High attention to detail when provisioning user accounts, managing technology assets, and documenting support activities
• Sound judgment when handling sensitive information, user access, and company owned devices
• Collaborative approach to working with technical teams and escalating issues appropriately
• Commitment to delivering a responsive, service oriented support experience
• Continuous improvement mindset with an interest in documenting solutions and improving support processes

Required

• 1 to 3 years of experience providing IT help desk, service desk, or end-user technical support
• Experience managing incidents through a ticketing system
• Working knowledge of Windows, macOS, Microsoft 365, and common workplace technologies
• Basic understanding of networking concepts including WiFi, VPN, and DNS
• Bachelor s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Preferred

• Experience with Microsoft Entra , Microsoft Intune, or comparable identity and endpoint management platforms
• Familiarity with cybersecurity best practices and security focused IT operations
• Exposure to environments operating under established compliance or security standards
• CompTIA A+, Network+,…