ServiceNow Delivery Lead Senior Manager

You Are: A Service Now Delivery Lead Senior Manager responsible for the successful delivery of Service Now solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the Service Now platform for our clients.
• You take time to seek out information about new applications in Service Now and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts.
• Strong background working with Enterprise Software companies and/or Consulting companies.

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands‑on experience delivering and governing Service Now implementations, including complex, multi‑workstream or enterprise‑scale programs.
• Minimum of 4 years of experience providing client‑facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• Service Now System Administrator certification or minimum 5 years of demonstrated, in‑depth Service Now platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

• PMP, CSM, or equivalent project/program leadership certification.
• ITIL V3 or V4 Foundations Certification.
• Formal project or program management experience; certification (e.g., PMP, CSM) preferred.
• Experience with SaaS delivery models and cloud‑based enterprise architectures.
• Prior experience supporting sales pursuits, account growth, or deal shaping.
• Advanced Service Now certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).

• Proven ability to lead leaders and foster a high‑performing, collaborative delivery organization.
• Strong analytical, problem‑solving, and decision‑making abilities in complex and ambiguous environments.
• Executive‑level presence with the ability to influence outcomes across delivery, sales, and client leadership.
• Customer‑centric mindset with a focus on business outcomes and long‑term value creation.
• Comfortable operating at both strategic and hands‑on levels as needed to ensure success.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 06/17/2026.

Accenture offers a market…