Salesforce CRM Manager

Job Description

Insight Global is seeking an IT Manager / Salesforce CRM Manager to support ASU EdPlus' Salesforce environment and partner-facing initiatives. This individual will serve as a senior Salesforce administrator and technical lead responsible for solution design, Salesforce configuration, security administration, mentoring junior team members, and collaborating with business stakeholders across the organization. The role will support Salesforce Service Cloud and related applications while driving process improvements, supporting SDLC best practices, and ensuring scalable solutions that align with business needs.

This person will work closely with project managers, developers, engineers, and business users in a highly collaborative environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Bachelor's degree and relevant Salesforce/CRM experience
• 5+ years of Salesforce Administration experience
• Experience supporting Salesforce Service Cloud and/or Sales Cloud
• Strong understanding of Salesforce security, including profiles, roles, permission sets, and access controls
• Experience working in a multi-admin or enterprise Salesforce environment
• Experience gathering business requirements and translating them into technical solutions
• Experience supporting SDLC, testing, change management, and release processes
• Ability to mentor junior team members and lead technical discussions
• Strong communication skills with both technical and non-technical stakeholders
• Experience managing multiple priorities in a fast-paced environment Salesforce Advanced Administrator, Service Cloud, or related certifications
• Higher education or university experience
• Education Data Architecture (EDA) experience
• Salesforce Dev Ops experience
• Experience working with AWS-integrated environments
• Jira experience
• Prior people management or direct supervisory experience
• Experience supporting large-scale CRM ecosystems with multiple stakeholders
• Experience working in partner-facing or customer-facing environments
• Strong background in solution architecture and process improvement initiatives