ServiceNow Architect

Overview

This Service Now Architect role focuses on designing and leading complex, scalable Service Now solutions across multiple modules to drive business value and operational efficiency. You will partner closely with business and technical teams to define the platform roadmap and ensure alignment with best practices and governance standards.

• Lead end-to-end architecture and design for Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB, and related applications.
• Collaborate with stakeholders to define architectural vision, implementation roadmap, and platform standards.
• Oversee customization and configuration to ensure scalable, maintainable, and upgrade-safe solutions.
• Architect and design integrations with third-party systems (LDAP, Active Directory, SAP, AWS, Azure, Salesforce, custom APIs) using REST, SOAP, OAuth2, JWT, and MID Server.
• Provide technical leadership and mentorship to developers, enforcing coding standards and best practices.
• Optimize the platform for performance, usability, cost-efficiency, and CMDB/CSDM alignment.
• Define and enforce governance, security, access control, and compliance processes across the Service Now ecosystem.
• Serve as a subject matter expert for clients on Service Now architecture, process automation, and platform capabilities.
• Create and maintain clear documentation, including architecture diagrams, workflows, and implementation guides.
• Lead upgrades, patching, and enhancements to align with new Service Now releases while minimizing operational impact.

• 5+ years of hands-on experience designing and implementing Service Now solutions, including 3+ years in a lead or architect role.
• Service Now Certified System Administrator (CSA) certification required.
• Expertise in Service Now architecture, design, and configuration across ITSM, ITOM, ITBM, HRSD, and CMDB.
• Deep understanding of Service Now platform capabilities, modules, and best practices, including strong knowledge of CSDM and CMDB design.
• Proven ability to maintain platform integrity, optimize performance and scalability, and enforce configuration and development standards.
• Strong knowledge of update sets, version control, deployment processes, and platform governance frameworks.
• Solid understanding and hands-on experience with ITIL processes (Incident, Problem, Change, Configuration) and mapping them into Service Now.
• Experience working in Agile environments and leading large-scale Service Now implementations.

• Experience with ITOM modules such as Discovery, Orchestration, and Event Management.
• Familiarity with cloud platforms (AWS, Azure) and their integration with Service Now.
• Experience with Dev Ops/CI-CD for Service Now deployments and automation tooling.
• Knowledge of advanced Service Now capabilities:
  Flow Designer, Virtual Agent, Predictive Intelligence, and Performance Analytics.

• Location:
  
  Must be local to Arizona to support onshore/offshore collaboration and team standups.
• Work model:
  Remote-first, with occasional, optional travel for key client engagements (travel reimbursed).
• Engagement:
  Contract-to-hire, with a minimum 6-month contract and potential for earlier conversion based on performance.
• Relocation assistance:
  Not available; only local candidates will be considered.