Engineer - Cloud & Infra Management

Role Description

Location:

Scottsdale, AZ (5 days onsite)

Eversource Service Desk Technician

• Serve as a member of the IT Service Desk support staff responsible for installation, monitoring, and troubleshooting of workstations and communication devices.
• Support the IT Service Desk team culture that emphasizes collaborative cross‑functional relationships and service excellence.
• Manage company assets such as PCs and phones within the ITSM Service Desk tool.
• Maintain inventory of endpoint device assets, ensuring device security, data backup, and secure network access.
• Update IT processes, policies, procedures, and knowledge‑base articles, ensuring they are documented, published, and regularly updated.
• Review service desk metrics to optimize service delivery.
• Participate in tactical technology planning to achieve business goals by prioritizing initiatives and coordinating evaluation, deployment, and management of current and future technologies.

• Associate or bachelor’s degree in computer science, computer information systems, or a related field.
• Proven working experience as a Service Desk Engineer or equivalent.
• Three years of experience in progressive IT roles.
• Experience supporting or managing network administration, systems administration, storage, and data‑center operations.
• Experience with an international company that has multiple locations.
• Experience with security‑access systems and badges.
• Experience managing support phone systems and company mobile numbers/related contracts.
• Strong client focus and ability to manage expectations while maintaining high levels of client trust.
• Strong interpersonal, organizational, time‑management, and problem‑solving skills.
• Ability to perform essential job functions.
• Willingness to travel nationally and internationally.

• Experience with Windows 10/11 clients, Cisco networking, Active Directory, Group Policy Objects, Office 365 tools, SharePoint, and Infor ERP.
• Nice to have:
  Service Now experience and/or ISO 27001 certification.
• Ready to work in shifts or rotations.
• Fluent in American English (speaking and writing).

• Comprehensive medical plan covering medical, dental, and vision.
• Short‑term and long‑term disability coverage.
• 401(k) plan with company match.
• Life insurance.
• Paid paternity and maternity leave.
• Vacation time, sick leave, and paid holidays.

Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation, such as an annual performance‑based bonus, sales incentive pay, and other variable compensation.

LTIMindtree is an equal‑opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectionate or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.