Information Technology Manager

Information Technology Manager

Organization: Music Serving the Word Ministries (MSW)

Location: Ravenscroft - 8445 E Hartford Dr, Scottsdale, AZ 85255

Job Type: Full-Time

Commute Style: Onsite

The Information Technology Manager is responsible for leading and advancing the organization’s overall technology strategy, operations, cybersecurity posture, and user support services. This role oversees IT staff, manages enterprise systems and vendor relationships, supports classroom (MPR) and event technology, and ensures reliable infrastructure, data governance, and regulatory compliance. The position serves as both a strategic leader and hands‑on technical expert, driving operational efficiency, technology innovation, cybersecurity readiness, and cross‑departmental collaboration to support the mission and long‑term goals of Music Serving the Word.

• Lead and manage an IT Specialists whose responsibilities include  integration and projects, system administration, Tier I support, and project implementation
• Create and implement professional development opportunities for IT Specialists
• Navigate competing priorities and make strategic decisions to further MSW goals
• Execute existing operational and strategic plans and participate in the creation of future operational and strategic plans
• Serve as lead project manager for all technology projects, successfully prioritizing project backlog and resource allocation
• Work with various department leaders to plan and execute improved usage of existing technology and software
• Maximize efficiency and productivity through process analysis, interdepartmental collaboration, software implementation, process diagramming, and technical documentation
• Continually evaluate industry best practices against internal systems, future needs, and budget realities

• Act as Tier II support for staff and guests experiencing issues with technology, conference technology, computers, software, permissions, account credentials, and multi‑factor authentication
• Manage internal service requests related to hardware, software, and permissions issues
• Configure and deploy computer workstations, including domain enrollment, configuration of settings, and setup of peripherals
• Onboard and offboard employees from an IT systems perspective
• Act as the subject matter expert for Music Serving the Word software and hardware systems

• Oversee Zoom, Teams, and Google platforms for remote course delivery and conferencing
• Maintain and support classroom (MPR) and conference room technology for instructional delivery

• Oversee cybersecurity initiatives and overall security posture, including incident response and breach investigation
• Train staff on cybersecurity awareness, phishing prevention, and password hygiene through training materials and phishing simulations
• Regularly test and maintain backup systems, disaster recovery plans, and business continuity plans
• Oversee privacy and data governance initiatives to ensure compliance with FERPA, CCPA, GDPR, CAN-SPAM, and industry standards
• Ensure PCI compliance and train staff on secure credit card processing practices
• Manage access control and serve as primary administrator for the organization’s Microsoft and Google environment

• Ensure all IT infrastructure components are properly maintained and refreshed according to lifecycle standards
• Manage new hardware and software implementations and upgrades
• Maintain inventory control and execute proactive equipment replacement plans
• Manage hardware lifecycle processes, including secure disposal and recycling
• Work with the MSP to monitor daily technology operations and support organizational goals
• Collaborate with the MSP to proactively plan IT upgrades, cybersecurity improvements, and strategic initiatives
• Regularly audit and test IT inventory, computers, and AV equipment

• Oversee and proactively maintain office and classroom technology, including projectors, TVs, microphones, speakers, and screen casting systems
• Oversee,…