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IT Support Engineer - Level II; MSP
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-07-10
Listing for:
JSG (Johnson Service Group, Inc.)
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Key Responsibilities
- Manage help desk tickets and provide technical support via phone, email, and ticketing system
- Troubleshoot hardware, software, networking, and server issues
- Support client environments including workstations, servers, backups, virtualization, and networking
- Assist with VMware/Linux systems, cloud environments (AWS/Azure), and internal infrastructure
- Perform routine system maintenance, updates, and health checks
- Maintain documentation and support security best practices
- Participate in an on-call rotation for system alerts
- 3–5 years of IT support or help desk experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Knowledge of Windows, Linux, networking (DNS, DHCP, TCP/IP)
- Experience with Active Directory, Office 365, virtualization (VMware/Hyper-V), and cloud platforms
- MSP Experience within the last 2 years
- Strong troubleshooting and customer service skills
- Ability to manage multiple support tickets and meet SLAs
- Eligible for bonuses
- Medical, Dental, Vision, and Life Insurance
- 401(k)
- Paid Time Off + Holidays
- Training and certification opportunities
Location: Scottsdale, AZ (with local travel)
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