Specialist, AI Enablement

The Specialist, AI Enablement plays a key role in advancing ASUEP’s mission to drive innovation and operational excellence through the responsible, practical adoption of artificial intelligence (AI). Situated within the Technology Operations & Service Excellence team, this role serves as a central connector between business stakeholders, Data Governance, central ASU partners, and technical teams—helping translate emerging AI capabilities into usable, value‑driven solutions.

• AI Enablement & Stakeholder Partnership
  • Serve as a primary point of contact for AI‑related questions, ideas and requests from ASUEP stakeholders.
  • Proactively partner with business units to understand workflows and recommend practical ways AI can improve efficiency, quality and effectiveness.
  • Translate business needs into actionable AI use cases, collaborating with technical teams and central ASU partners where appropriate.
  • Build trusted relationships across ASUEP to support thoughtful experimentation and adoption of AI capabilities.
• AI Tool Stewardship & Evaluation
  • Serve as a key contributor and coordinator of the evaluation, stewardship and responsible adoption of AI tools across ASUEP.
  • Maintain and communicate a standard menu of approved AI tools, along with a clear, lightweight process for requesting new tools or use cases, including guidance on appropriate use, limitations and review pathways in partnership with business stakeholders, Data Governance and IT.
  • Evaluate and vet proposed AI tools for value, feasibility, usability, risk and policy alignment.
  • Oversee operational aspects of AI tool access and licensing, including coordination with vendors and internal partners to support effective administration and lifecycle management.
  • Serve as an advisor to stakeholders navigating tool selection and approval pathways.
• Training, Education & Change Enablement
  • Design and deliver organization‑wide and targeted AI training sessions for varying levels of technical comfort and use.
  • Create and maintain enablement materials such as job aids, FAQs and best‑practice guidance related to AI and adjacent tools.
  • Pitch and facilitate ideation around new AI use cases to encourage innovation and continuous improvement.
  • Support adoption by demystifying AI concepts and reinforcing responsible usage norms.
• Operational Support & Service Excellence
  • Provide Level 1–2 support for AI‑related requests through the service center, ensuring timely and high‑quality resolutions.
  • Provide auxiliary support to teams using AI within broader initiatives or work streams.
  • Document common issues, solutions and opportunities to improve self‑service and service‑center workflows.
• Governance, Risk & Compliance Partnership
  • Serve as a close partner to Data Governance and Information Security in developing, implementing and reinforcing AI use policies and standards.
  • Support scanning, alerting and basic auditing efforts to promote responsible and compliant AI usage.
  • Help translate governance requirements into clear, accessible guidance for end users.
• Communications, Awareness & External Collaboration
  • Develop and deliver regular communications to partners across ASUEP highlighting how ASUEP and its affiliates are innovating with AI, including success stories, emerging tools and usage patterns.
  • Serve as a point person for sharing lessons learned and promoting visibility into AI‑enabled work across the organization.
  • Act as the primary conduit between ASUEP and ASU’s AI Acceleration Lab.
  • Scan the external AI landscape and make informed recommendations on emerging tools and practices relevant to ASUEP.

• Ability to translate technical or emerging technology concepts into clear, actionable guidance for non‑technical audiences.
• Strong stakeholder partnership and service orientation, with demonstrated ability to work across diverse teams and functions.
• Excellent written and verbal communication skills, including experience creating training materials, guidance or user communications.
• Sound judgment and discretion when working with sensitive data, new technologies, and evolving policy or governance frameworks.
• Strong analytical and problem‑solving skills, with the ability to assess…