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SaaS Technical Support Specialist — Tier 1
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-07-10
Listing for:
SupportFinity™
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Virtuous is seeking a Technical Support Specialist to join our Tier 1 team, delivering proactive, email-based and phone support for our SaaS platform used by nonprofits. You will resolve issues, document bugs, and work with the Customer Success group to ensure positive health metrics.
Strong problem-solving, clear communication, and experience with Zendesk or similar ticketing systems are essential. This role requires 2+ years in B2B SaaS support, comfort with CRM tools, and the ability to adapt
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