VP, Technical Services

Company Overview

Climatec, a division of Bosch Building Technologies, is a leading provider of building technology solutions, delivering integrated services for building security, energy efficiency, and automation across commercial and infrastructure projects.

We are seeking a VP, Central Technical Services to own the strategy, delivery, and performance of our customer‑facing IT services and infrastructure that underpin our building technology solutions.

• Digital Service Center Program – technical product management, engineering, and cybersecurity for shared digital services that connect customer facilities to our managed offerings.
• Infrastructure Delivery Team – design, deployment, and lifecycle support of customer‑specific IT infrastructure that support building technology subsystems.

• Digital Service Center Technology Program
  • Own the technical roadmap for shared / common services that sit between customer sites and our digital platforms (e.g., connectivity, VPNs, remote access, monitoring, hosted applications).
  • Collaborate closely with the Digital Service Center to align with real‑world branch and customer needs.
  • Lead technical product management and engineering:
    • Needs analysis, market reviews, product evaluations, solution road‑mapping.
    • Feature backlog, release planning, and continuous improvement.
  • Ensure security‑by‑design: identity and access management, hardening, patching, logging, and secure remote access patterns; coordination with cybersecurity stakeholders and customer Info Sec teams.
  • Provide Tier 3/4 engineering support: complex incident resolution, root‑cause analysis, problem management; tooling, observability, and automation to improve reliability and reduce MTTR.
  • Standardize reference architectures and patterns for connecting customer environments to our managed platforms and third‑party cloud services.
• Infrastructure Delivery Team
  • Lead the team responsible for design, deployment, and support of customer‑specific IT infrastructure.
  • Establish and enforce standards for technical design, documentation quality, and architecture consistency.
  • Oversee delivery of enterprise‑grade infrastructure: network (LAN/WAN/VPN), server, storage, Windows Server, Active Directory, Entra , Azure‑hosted services, virtualization platforms.
  • Guide architecture and implementation of application layers (VMS, access control, BMS) and supporting services.
  • Oversee advanced software deployments, upgrades, and complex troubleshooting: version management, regression risk mitigation.
  • Support lightweight software development and scripting.
  • Advise customers on IT/OT convergence best practices.
• Leadership & People Management
  • Build, lead, and develop high‑performing teams.
  • Establish clear roles, accountabilities, and career paths.
  • Foster a culture of engineering excellence, documentation, standardization, and continuous learning.
• Service Governance & Delivery Excellence
  • Define and own standards, reference architectures, and technical design patterns.
  • Set and track KPIs such as infrastructure availability, security posture, delivery quality, customer satisfaction / NPS.
• Customer, Vendor, and Internal Stakeholder Management
  • Act as senior technical leader and point of escalation.
  • Support pre‑sales and solution design.
  • Manage relationships with key technology vendors.
  • Collaborate with service operations, security, AV, cabling, construction, corporate IT, cybersecurity, finance.

In accordance with applicable policies and laws, the supervisor shall plan, assign, and direct work; coach and appraise performance; reward and discipline employees; address complaints and resolve problems.

• Strategic & Systems Thinking – design end‑to‑end architectures.
• Execution & Delivery – program and project delivery discipline.
• Security & Risk Mindset – resilience, security, lifecycle focus.
• Customer Orientation – balance engineering purity with practical, value‑focused outcomes.
• Leadership – build high‑performing teams and create clarity.

• 10+ years in IT infrastructure / systems engineering, with at least 5 years in a people leadership role.
• Proven…