Team Leader - Tech

We are seeking a dedicated and knowledgeable Team Leader for our Technical Support / Helpdesk team. The ideal candidate will possess strong expertise in Microsoft Technologies, particularly in .NET and ASP.NET development. This role is crucial in ensuring that our technical support team delivers exceptional service to our clients while maintaining high standards of technical proficiency and customer satisfaction.

• Job Title:
  
  Technical Support / Helpdesk
• Designation:
  Team Leader - Tech. Support
• Location:
  
  Mph
  - Client Site, Arizona, US
• Job Summary:
  
  Lead a high‑performing technical support team focused on Microsoft Technologies, ensuring top‑quality service and customer satisfaction.

• Lead and manage the Technical Support / Helpdesk team, ensuring effective resolution of technical issues.
• Provide advanced technical support for Microsoft Technologies, focusing on .NET and ASP.NET applications.
• Develop and implement support processes and procedures to enhance team efficiency and service quality.
• Collaborate with development teams to troubleshoot and resolve software‑related issues.
• Train and mentor team members on technical skills and customer service best practices.
• Monitor and analyze support metrics to identify areas for improvement.
• Act as a point of escalation for complex technical issues and ensure timely resolution.
• Maintain documentation of support processes, technical issues, and resolutions.
• Engage with clients to understand their technical needs and provide tailored support solutions.

• Strong knowledge of Microsoft Technologies, specifically .NET and ASP.NET development.
• Proficiency in troubleshooting and resolving technical issues related to software applications.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to lead a team and manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving skills.

• Experience with other Microsoft technologies and frameworks.
• Familiarity with ITIL processes and best practices.
• Knowledge of database management and SQL.
• Experience in a customer‑facing technical support role.
• Certifications related to Microsoft technologies or IT support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven track record in technical support or helpdesk management.
• Strong understanding of software development life cycle (SDLC) and methodologies.
• Commitment to continuous learning and professional development in technology.

Mphasis applies next‑generation technology to help enterprises transform businesses globally. The firm focuses on customer centricity and leverages cloud and cognitive technologies to deliver personalized digital experiences. Mphasis emphasizes continuous innovation and strategic use of technology to stay ahead in a changing world.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex, mental or physical disability, medical conditions, military and veteran status, or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability, please send an email to ac detailing your contact information and the nature of your request.