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Senior System Reliability & Support Specialist – Core Apps, Payroll Team
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-07-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-12
Job specializations:
-
IT/Tech
Systems Analyst, IT Support, IT Business Analyst
Job Description & How to Apply Below
Responsibilities
- Troubleshoot complex production issues, conduct root‑cause analysis, mentor peers, and contribute to engineering standards.
- Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
- Use tools like Dynatrace and Big Panda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
- Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
- Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in Service Now.
- Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
- Must be willing to participate in on call rotation.
- May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).
- 3–5+ years (preferred) in supporting vendor hosted applications preferred
- Jira, Agile methodologies; strong documentation and communication skills.
- Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, Service Now or other ticketing software
- Must be able to communicate across technical and non‑technical channels – both spoken and in writing.
- Ideal candidate will keep pace with changing technology standards.
- Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end‑to‑end processes.
- General knowledge of ETL issues and maintenance.
- Practical experience troubleshooting JCL jobs and mainframe batch processing.
- Experience working with HR business partners as customers.
- troubleshooting
- root‑cause analysis
- incident management
- ETL
- JCL
- mainframe batch processing
- Workday integrations
- Agile methodologies
- documentation
- data security
- ownership
- mentoring
- communication
- collaboration
- prioritization
- planning
- adaptability
- problem‑solving
- incident prevention
- customer service
Position Requirements
10+ Years
work experience
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