Professional Services Manager, Room

Overview

Professional Services Manager, Interview Room – Scottsdale, Arizona, United States

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful.

Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• Lead, coordinate, and manage installations to ensure efficiency and speed, delivering an excellent customer experience.
• Ensure 3rd party installers (cable running/connections) and Interview Room customers are up-to-speed on installation status through daily report-outs and stand-up meetings.
• Deploy hardware and software solutions in a dynamic environment with minimal assistance.
• Develop accurate installation diagrams and thorough documentation for the implemented solution.
• Engage with key technology decision-makers after the sale, such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers.
• Conduct training sessions for both technical and non-technical staff to ensure proficiency in using and providing basic support for the Axon Interview solution.

• Experience at/with law enforcement agencies highly valued.
• Technical acumen with installation of networks, cameras, microphones, and touch panels; ability to quickly become proficient.
• Proven cross-functional team leadership, supporting customers and 3rd parties to achieve objectives.
• Strong communication skills and the ability to work well in a team or independently.
• Strong problem-solving and critical-thinking abilities; proactive in addressing issues.
• Ability or willingness to travel domestically up to 80% (on the road 80% Mon-Fri); reside within a reasonable proximity to a major airport.
• Basic understanding of IP cameras, network audio/video, PoE, TCP/IP, LAN/WAN, and low voltage data cabling.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• Snacks in offices

Axon is an equal opportunity employer. We are committed to hiring a diverse workforce and are dedicated to creating an inclusive environment for all employees.