Solutions Engineer, Implementation and Adoption

Careers at Capital Consultants Management Corporation

Current job opportunities are posted here as they become available.

The Solutions Engineer, Implementation & Adoption sits at the intersection of product, technology, and client engagement. This role owns three connected responsibilities: demonstrating BUURT to prospective clients and communities, driving feature adoption among existing VCP communities, and leading the technical onboarding of new communities - whether through new management contracts or community takeovers.

This is not a pure sales role and it is not a pure technical role. The right person speaks both languages fluently. They can walk a property manager through a live product demo, turn around and configure an onboarding environment, and then project manage a community takeover from technical kickoff to go-live.

As BUURT expands across VCP's growing portfolio, this role is the engine that ensures every new community lands successfully and every existing community gets full value from the platform.

• Partner with Sales and Business Development to support prospective client engagements - attend demos, lead technical presentations, and answer product questions that go beyond what a non-technical presenter can handle.
• Deliver compelling, tailored demonstrations of BUURT to prospective communities, property owners, and internal stakeholders.
• Translate prospect pain points and operational requirements into clear product fit narratives - articulate what BUURT does, how it solves specific problems, and what implementation looks like.
• Support RFP responses, proposal development, and proof-of-concept requests with technical depth and product expertise.
• Maintain deep, current knowledge of BUURT's capabilities, roadmap, and competitive differentiation.

• Serve as the internal champion for BUURT adoption across existing VCP communities - identify under utilization, drive feature rollout, and resolve technical barriers to adoption.
• Develop and maintain technical documentation, configuration guides, and platform knowledge resources that equip the Implementation and Change Management Manager to translate into user-facing training and communications.
• Build relationships with stakeholders to surface friction points, triage feedback against known technical issues or platform limitations, and elevate true technical barriers for resolution before routing product insights to the Product Manager.
• Track platform adoption and technical utilization metrics across the portfolio — monitoring feature usage, configuration completeness, and integration health — and report on progress, gaps, and escalation needs.
• Partner with the Product Manager and Implementation and Change Management Manager to align upcoming feature releases with community readiness and adoption strategy.

• Own the technical onboarding of new communities - whether through new management contracts or property acquisitions — coordinating the data and configuration requirements on the community's end while partnering with the Implementation and Change Management Manager to ensure all pieces are ready for a smooth go-live.
• Develop and maintain a repeatable technical onboarding playbook that accounts for both greenfield launches and takeover scenarios, including data migration requirements, existing system dependencies, and community-side readiness criteria.
• Manage onboarding project timelines, milestones and technical dependencies – serving as the primary point of contact for technical stakeholders and keeping the Implementation and Change Management Manager aligned on readiness status.
• Configure BUURT environments for new communities; coordinate data migration, integrations, and user provisioning, including working with the transitions team to ensure data is properly prepared and submitted for loading.
• Conduct go-live readiness assessments against technical and data criteria, confirming environments are fully configured and ready to head off to the Implementation and Change Management Manager for training and activation.
• Cap…