Professional Services Consultant

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers. This role requires interaction with large‑scale enterprises at senior levels and with technical staff within traditional IT organizations. The successful candidate will engage directly with newly signed customers to implement Proofpoint solutions at their sites.

The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships.

• Deep knowledge of Linux and Solaris operating systems
• Strong understanding of network configuration
• A solid background in email systems

Work in complex product and infrastructure environments, troubleshoot and isolate issues, perform performance tuning and optimization, train customers, and manage customer relationships while escalating defects and driving resolution.

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web conferencing tools
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
• Deliver training to customers and partners
• Provide technical expertise and real‑world experience in creating solutions, designs, proof of concepts, and implementations
• Drive high levels of customer satisfaction
• Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments
• Coordinate with internal teams and customers to ensure timely resolution of technical issues and project completion
• Define and document best practices, processes, templates, and architectures for use across the organization

• 5+ years of industry experience in a customer‑facing technical role (professional services, sales engineering, or technical support)
• Experience in large systems design and project implementation for enterprise email environments
• UNIX system administration experience
• Broad technical knowledge of Internet products and technologies
• Strong understanding of Internet protocols (HTTP, SMTP, IMAP, RFC
  822, LDAP, PKI)
• Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
• Strong Sendmail and messaging infrastructure administration experience
• Ability to work across all organizational levels, both technically and politically

SF Bay Area, New York City Metro Area: Base Pay Range:  -  USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 93,300. USD

All other cities and states excluding those listed above: Base Pay Range: 83,600. USD

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.