MedTech Technical Support Representative

Responsibilities

• Install software patch remotely and verify proper functionality post upgrade.
• Respond to, evaluate and prioritize assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies.
• Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively document all steps taken to service the request in the appropriate tracking system.
• Handle problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues with advanced team members or department management.
• Obtain and maintain proper vendor credentialing to service all customers in their respective coverage area as needed.
• Set scheduled availability within systems so that notification of new work can be received.

• Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred.
• High school diploma and 1 year of related experience required.
• Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems.
• Must possess a valid driver’s license and reliable method of personal transportation to assigned sites.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
• Strong communication skills and ability to provide exceptional customer support required.
• This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs.