Senior IT Incident & Scheduling Analyst

• Monitor Outlook, Teams, and Service Now for incidents and questions.

• Review logs to identify and resolve issues.

• Oversee the deployment, configuration, and optimization of job scheduling software.

• Perform testing of all new/updated applications, processes, and data feeds.

• Monitor critical systems to ensure running as expected.

• Document technical issues, solutions, and processes for future reference and analysis.

Requirements

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS, etc.).
• Familiarity with digital workflow platforms (e.g., Service Now) and ITIL methodologies.
• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
• Experience with fuel systems is preferred.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Hard Skills

• application support
• job scheduling software
• SQL
• troubleshooting
• testing
• configuration
• optimization
• monitoring
• documentation