Hotel Revenue Systems Analyst & Onboarding Lead

• Support property-level configuration and optimization of revenue management systems through direct engagement with franchisees via tickets, email, phone, and virtual meetings, including analysis of system health and usage reporting

• Lead onboarding and go-live support for ChoiceMAX, including configuration recommendations, system setup, training delivery for hotels, and facilitate educational training webinars for franchisees

• Manage and escalate ChoiceNOW tickets to appropriate teams and support Franchisee Care with system-related escalations

• Conduct system audits to ensure adherence to brand standards and identify opportunities for improved performance and compliance

• Collaborate with RMS vendor IT teams to resolve system issues and implement solutions at the property level

• Support ad hoc projects and initiatives within the Revenue Management team

Requirements

• Bachelor’s degree preferred or equivalent combination of education and relevant work experience
• 2+ years of progressive experience in revenue management, hotel operations, or travel industry distribution
• Knowledge of hotel technology systems including RMS, PMS, CRS, and channel connectivity
• Experience with IDeaS Elevate or ChoiceMAX revenue management systems (preferred)
• Proficiency in data analysis and reporting tools (e.g., Excel or similar)

🔍 ATS Optimization Keywords
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Hard Skills

• Data Analysis
• System Configuration
• Revenue Management
• Performance Auditing
• System Setup

Soft Skills

• Collaboration
• Communication
• Problem-Solving