Pre-Sales Engineer

Position Summary

The Pre-Sales Engineer provides senior level, pre and post sales IT solution design as a part of the AccountabilIT Sales Team that supports new logo sales and existing customers. Responsible for the scoping, design, costing and planning of new and existing customer IT consulting and managed services solutions. Serves as a pre-sales technical support engineer. Must be able to direct the work of technical resources within a project environment.

• Serves as senior‑level pre‑sales and post‑sales technical support specialist by developing costed solution designs for professional services, managed services and product sales in support of the sales team. Solutions are typically multi‑faceted, usually with multiple computer environments where design is complex. Expertise and work efforts focus on the design and planning of server and network infrastructure.
• Develops and documents new systems solutions or customizes existing systems to meet AccountabilIT and customer needs.
• Prepares costs for designed solutions with an emphasis on setup and ongoing management costs based upon AccountabilIT systems management standards.
• Estimates time frames, quality and quantity of resources required to successfully implement project; develops project plan incorporating all project variables.
• Provides technical knowledge and assists the sales team in responding to RFP’s or preparing proposals.
• Present technical side of proposal to prospect customers in a sales environment.
• Reviews contracts to ensure technical integrity.
• Works with the operations group to prepare standard service definitions and costing models.
• Remains informed of new IT technology developments and trends; makes recommendations to management on desirable additions and developments.
• Manages AccountabilIT pre‑sales engineering and discovery efforts on qualified opportunities to streamline the company’s business understanding and technical approach of every client.
• Manages the written scoping and documentation of all formal Professional Services Group consulting engagements.
• Provides technical insight into new and/or complementary offerings to the AccountabilIT roadmap.
• Works with the company’s sales team to create an efficient pre‑sales/SOW ecosystem with a defined list of deliverables amongst groups matching an internal SLA for accountability.
• Works in conjunction with the company’s sales and channel teams to vet developing technical relationships.

• Bachelor’s degree OR 4+ years of professional work experience.
• Minimum five years in technical role or a record of achievement in a similar sales role.
• Knowledge of Microsoft 365 and Office 365 licensing models including associated components (e.g. ATP, MEM, Defender for Endpoint, etc.).
• Familiarity with Office 365 migrations and Azure migrations.

• Must be able to multi‑task, have outstanding communication abilities, and work in a fast‑paced environment.
• Available to work flexible hours.
• Must be flexible to some travel.
• Must be highly motivated and embrace a “whatever it takes” attitude to get the job done right.
• Demonstrate excellent interpersonal skills.
• Ability to create and/or follow documented processes and procedures.
• Excellent verbal and written communication skills.
• Positive attitude, professional appearance and excellent listening skills.
• “Self‑starter” mentality and the ability to make independent decisions with minimal supervision.
• Product certification, engineering credential, or equivalent technical credential.