Information Technology Specialist

Position: Information Technology Specialist I
Job Summary The Information Technology Support – Tier I Technician provides frontline technical support to physicians, nurses, clinical staff, and administrative personnel across the organization. In a medical oncology environment, system reliability is essential to patient care, and this role is critical to maintaining uptime and resolving issues that may impact clinical operations. This position supports a hosted Citrix environment, Microsoft 365 applications, desktops, mobile devices, printers, and clinic network infrastructure.

This role requires strong troubleshooting ability, responsive service, and a professional approach to addressing technological issues that affect patient care workflows. It also requires the ability to work efficiently in a fast-paced healthcare setting, prioritize competing requests, and deliver timely, high-quality technical support.

Duties and responsibilities

Provides helpdesk support to physicians, nurses, and staff via phone, remote support tools, email, and in-person assistance

Troubleshoots and resolves issues related to desktop computers, laptops, printers, and office peripherals

Supports users accessing the hosted Citrix virtual desktop environment, ensuring reliable connectivity and performance

Provides support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and One Drive Quickly  diagnoses and resolves issues that may affect clinical operations or patient care workflows

Deploys, configures, and maintains Windows desktop and laptop computers

Installs and configures software, operating system updates, and security patches

Provides remote technical support to clinic locations using remote management tools

Assists with computer deployments, workstation replacements, and new user setups

Troubleshoots network connectivity issues involving workstations, printers, and mobile devices

Assists with installation and support of wired and wireless networking equipment, including switches, access points, and network cabling

Configures and supports printers, label printers, scanners, and clinical office equipment

Supports smartphones and mobile devices, including Apple iOS and Android platforms

Maintains accurate documentation of support requests, system configurations, and troubleshooting procedures

Tracks and maintains inventory of computer hardware and software assets

Escalates complex issues to senior IT staff or third-party vendors when necessary

Provides basic user training and guidance on supported technology systems

Assists with maintaining system reliability and uptime across clinic locations

Supports clinic technology installations and workstation setups during office expansions or relocations

Performs other duties as assigned

Direct reportsNAEEO Statement Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Qualifications and Educational Requirement High school diploma or equivalent required; bachelor’s degree preferred

Technical diploma or degree in computer technology preferred, with 1–3 years of experience, or equivalent practical IT experience

Demonstrated knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking

Demonstrated analytical and problem-solving skills

Demonstrated ability to communicate effectively and provide high-quality customer support

Demonstrated ability to remain calm and professional when responding to urgent clinical support issues

Demonstrated ability to prioritize support requests impacting patient care and clinic operations

Licensure and Certifications Relevant IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Fundamentals)
Valid driver’s license required

Working conditions

Works onsite in an office or clinical setting.

Emphasizes collaboration with various stakeholders.

Necessitates effective communication and teamwork.

Functions in a fast-paced environment.

May require flexibility in working hours.

Requires adherence to safety protocols and compliance with healthcare regulations.

Valid driver’s license and reliable transportation for travel between locations.

Physical requirements

Must be able to lift 25 lbs.

Must be able to sit, stand and walk for extended periods of time.

Must be able to bend, kneel, crawl and twist as needed.

Must be able to see, hear, type, and speak.

Must be able to reach and pull.
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