Manager, Software Technical Account Managers

Manager, Software Technical Account Managers

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change.

Constantly grow as you work hard for a mission that matters at a company where you matter.

You will lead a team of Technical Account Managers who serve as Axon's operational presence inside public safety agencies. Your team owns customer outcomes from deployment through adoption, technical stabilization, and long-term operational success. When an agency needs Axon to show up with clarity and follow-through, your team is who they rely on—and when situations escalate, you are the leader who brings structure, judgment, and calm.

This is a hands-on people leadership role. You will set day-to-day expectations for customer ownership and technical execution, coach ICs through complex account situations, and stay close enough to the work to spot risks early. You are accountable for how your team performs, how customers experience Axon in the field, and the operational discipline that keeps embedded and regional engagement models sustainable.

Axon's mission is to Protect Life. Your team is one of the most direct expressions of that mission with the agencies you support.

• 7+ years of experience in customer-facing technical delivery, program leadership, or complex deployment environments
• 3+ years leading individual contributors in customer-facing or technical delivery organizations
• Experience coaching distributed technical or customer-facing teams across multiple engagement models
• Demonstrated success improving operational execution, customer outcomes, or delivery consistency in complex account environments
• Ability to communicate effectively and build trust with customer stakeholders and internal leadership during high-visibility situations
• Broad technical fluency across SaaS platforms, cloud infrastructure, networking, hardware systems, integrations, and operational workflows
• Experience supporting operational maturity, lifecycle ownership, or customer experience improvement initiatives
• Strong systems-thinking mindset with ability to identify operational gaps and practical improvements
• Data-informed leadership approach using KPIs, dashboards, and structured governance
• Ability to navigate evolving priorities and complex environments while maintaining clarity and follow-through
• Ability to obtain and maintain CJIS compliance and handle highly sensitive information

• Experience supporting public safety, law enforcement, or other mission-critical operational environments
• Familiarity with CAD, RMS, CJIS standards, or integrated public safety ecosystems
• Experience supporting customer lifecycle or post-sale operational evolution initiatives
• Relevant technical or leadership certifications (ITIL, PMP, cloud certifications, etc.)

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just…